Frequently Asked Questions FAQ

No. Category Title
13 THE REAL Q. After cement installation, there are concerns about petroleum by-product odors and cold drafts, which makes people hesitant to proceed.
A. THE REAL Cement elevates the vintage sensibility of natural cement and the appeal of its rough surface to a premium level. Made of safe tile material, there is no need to worry about odors or temperature changes after installation. Its excellent durability makes it an outstanding interior choice.
12 THE REAL Q. Does THE REAL marble tile require a separate coating process after installation, just like natural marble?
A. Natural marble must be recoated with waterproofing agent over time. THE REAL marble tile does not absorb oils at all. It is easy to maintain and boasts exceptional durability that allows it to last a lifetime after a single installation.
11 THE REAL Q. I've heard that wood can warp or shrink due to temperature changes. How does THE REAL wood tile perform?
A. THE REAL wood tile reproduces the texture of real wood so accurately that consumers often wonder if it shares natural wood properties. However, it is a type of tile — the interior material most resistant to temperature and moisture — eliminating the drawbacks of natural wood while delivering the same authentic feel.
10 THE REAL Q. Natural marble is unstable and prone to damage in daily use. How easy is THE REAL marble tile to maintain?
A. THE REAL marble tile combines the luxurious aesthetics of natural marble with the comfort and practicality of tile. It is durable enough for bathrooms, entryways, and outdoor spaces, without any of the usual burdens of natural marble.
9 THE REAL Q. Natural marble floors feel cold in winter. What about THE REAL marble tile?
A. THE REAL marble tile feels significantly more comfortable underfoot than natural marble. Thermal conductivity and skin-contact feel are the same as conventional tiles. THE REAL series preserves all the convenience of tile while reproducing the feeling of nature more closely than ever.
8 THE REAL Q. Natural stone is vulnerable to fire, and granite tends to crack over time. How does THE REAL stone tile compare?
A. THE REAL stone tile compensates for the weaknesses of natural stone with superior flame-retardant properties, making it optimal for kitchens and outdoor spaces where fire is frequently used.
7 THE REAL Q. THE REAL series seems to have limited patterns — could they look monotonous compared to natural materials?
A. THE REAL series reproduces not only the natural patterns of marble, stone, and wood, but also their surface texture, enabling a wide variety of distinct patterns that are nearly indistinguishable from natural materials to the naked eye.
6 Installation Q. Cracks are appearing vertically along the corners of the tiles.
A. When tiles are installed flush against corners using the floating method, concrete shrinkage can cause breakage where mortar is absent. Leave a gap between tiles at wall corners and use expansion joints at ceilings and corners to accommodate movement.
5 Installation Q. The dimensional variation between boxes of floor tiles is so large that grout spacing is uneven after installation.
A. This results from mixing tiles of different size grades (L/M/S) without regard to classification. Always check the L, M, or S marking next to the product name and install only tiles of the same grade together.
4 Installation Q. Horizontal cracks are appearing on the wall tiles.
A. In newly constructed buildings, concrete walls crack as they dry and contract with temperature changes, affecting the tiles as well. Select appropriate materials, install reinforcement bars and construction joints, and use materials that compensate for drying and shrinkage.
3 Installation Q. Tiles in the box are cracked in half at the corners or center.
A. When tile boxes are laid flat, if one corner hits the floor at an angle, impact can cause breakage. Do not lay boxes flat — always store them upright according to the stacking direction indicated on the packaging.
2 Installation Q. The tile surface is swelling and peeling away along the grout lines.
A. This is caused by concrete wall contraction. As the wall contracts, shrinkage force transmits to tile surfaces along grout lines. Avoid winter construction if possible, install expansion joints at two or more locations, and ensure wall corners are open at two sides.
1 Installation Q. Tiles have lifted away from the wall. When I tap the wall it sounds hollow.
A. This occurs when concrete dries and walls contract, separating tiles from the surface. Always allow the building to dry sufficiently before tiling, fill at least two-thirds of the tile area with mortar, and use the mortar within 15 minutes of mixing.